Shipping & Returns Policy

Shipping Policy: 

Sara Adams Cosmetiques offers free shipping to the U.S. on all orders $50 and up. We ship using USPS (1-2 days for handling). We are  able to ship to P.O. boxes. Orders to APO/FPO addresses and U.S. territories ship via USPS.We ship International Via USPS.

  • We Cant Cancel The Shipped Orders .
  • The Shipping Cost Not Refundable After we Ship The Order .

 

U.S.A Shipping :

Method Shipping Time Cost
Standard Arrives in 5-7 business days Orders under  $49.99: $4.95
Orders $50 and over: FREE
Express Arrives in 2-3 business days $14.95
Rush Arrives in 1-2 business days $21.95
Truck Arrives in 2-4 weeks once shipped Cost may vary

 

These shipping rates are not applicable for orders shipped outside of the US. Some oversized items may require an additional shipping charge. taxes and Gift Cards do not count toward the Free Shipping total. Rush Shipping may not be available for all orders depending on fulfillment location.

 

If you would like to return an order:

  • Contact us to receive return instructions and address.
  • Ship us the returned item(s) with the original packaging, including any associated free products or gifts along with the returned order. Please allow 1 to 2 weeks for receipt of the return at our office.
  • Drop your package in the mailbox or at U.S Post location. but a return fee will be deducted from your refund. 
  • We will email you when your return is processed.
  • Once we have received your package, your refund will be issued in the original payment method within 5 to 7 business days. Any store credit used will populate back to your account immediately. Unfortunately, we are unable to refund any applicable duties and taxes from international orders.

Exchanges :

We are unable to offer exchanges, but we are glad to assist you in returning your order and completing a new order for the new item(s) you want.

 NOTE : please note all customs and customs duty tax need to pay by the costumers we are not responsible after we shipped the order .

 

International Shipping :

Canada

 

Method Standard Express
Shipping Fee Check out Calculate Check out Calculate
Delivery Time Arrives in 7-10 business days Arrives in 5-7 business days
Customer pays duties and taxes YES YES
Delivery to PO Boxes in Canada is unavailable.

Returns :

If you are less than completely satisfied with your purchase, you may return your order within 30 days (from the delivery date) for a refund. We regret that we are unable to cover return shipping costs or refund the original shipping and duties charges unless the return was due to our error.

Products must be returned in new condition.

If your product arrived either damaged or defective, please contact us right away.

 

If you would like to return an order:

  • Contact us to receive return instructions and address.
  • Ship us the returned item(s) with the original packaging, including any associated free products or gifts along with the returned order. Please allow 1 to 2 weeks for receipt of the return at our office.
  • Drop your package in the mailbox or at a Canada Post location. but a return fee will be deducted from your refund. 
  • We will email you when your return is processed.
  • Once we have received your package, your refund will be issued in the original payment method within 5 to 7 business days. Any store credit used will populate back to your account immediately. Unfortunately, we are unable to refund any applicable duties and taxes from international orders.

 

Exchanges :

We are unable to offer exchanges, but we are glad to assist you in returning your order and completing a new order for the new item(s) you want.



 

Australia 

 

Method Standard Express
Shipping Fee  Check out Calculate Check out Calculate
Shipping Fee - Orders $50 and over Check out Calculate Check out Calculate
Delivery Time Arrives in 7-10 business days Arrives in 5-7 business days
Customer pays duties and taxes Yes Yes
Please note, as of 1 July, 2018, UO is required to collect 10% Australian GST on all orders valued at A$1,000 or less imported into Australia.


If you would like to return an order:

  • Contact us to receive return instructions and address.
  • Ship us the returned item(s) with the original packaging, including any associated free products or gifts along with the returned order. Please allow 1 to 2 weeks for receipt of the return at our office.
  • Drop your package in the mailbox or at a Australia Post location. but a return fee will be deducted from your refund. 
  • We will email you when your return is processed.
  • Once we have received your package, your refund will be issued in the original payment method within 5 to 7 business days. Any store credit used will populate back to your account immediately. Unfortunately, we are unable to refund any applicable duties and taxes from international orders.

Exchanges :

We are unable to offer exchanges, but we are glad to assist you in returning your order and completing a new order for the new item(s) you want.

 

United Kingdom

 

Method Standard Express
Shipping Fee  Check out Calculate Check out Calculate
Shipping Fee - Orders $50 and over Check out Calculate Check out Calculate
Delivery Time Arrives in 7-10 business days Arrives in 5-7 business days
Customer pays duties and taxes Yes Yes
Please note, as of 26 February 2020 , Under the Customs Law , you as a importer you Responsible for to pay your own interest, All goods or items Arriving in the Uk , From outside UK Or EU, are liable to any of the Following : customs Duty , Excise Duty , Import VAT, its most paid by you if your purchase    as a gift or for use or for re - sale , UK AVT purchased £15 or less are Free from customs Duty , Customs Duty Become Payable if the value of the item is over £135 .

In summary:

Goods Value* Customs Charges applicable
£0.01 to £15 No customs duty
No Import VAT**
£15.01 to £135 No customs duty
Import VAT due
£135.01 and greater Customs duty due,
Import VAT due



If you would like to return an order:

  • Contact us to receive return instructions and address.
  • Ship us the returned item(s) with the original packaging, including any associated free products or gifts along with the returned order. Please allow 1 to 2 weeks for receipt of the return at our office.
  • Drop your package in the mailbox or at a UK Post location. but a return fee will be deducted from your refund. 
  • We will email you when your return is processed.
  • Once we have received your package, your refund will be issued in the original payment method within 5 to 7 business days. Any store credit used will populate back to your account immediately. Unfortunately, we are unable to refund any applicable duties and taxes from international orders.

Exchanges :

We are unable to offer exchanges, but we are glad to assist you in returning your order and completing a new order for the new item(s) you want.


 

New Zealand

 

Method Economy Standard Express
Shipping Fee  Check out Calculate Check out Calculate Check out Calculate
Shipping Fee - Orders $50 and over Check out Calculate Check out Calculate Check out Calculate
Delivery Time Arrives in 10-12 business days Arrives in 7-10 business days Arrives in 5-7 business days
Customer pays duties and taxes Yes Yes Yes


Please note, as of 1 December, 2019, UO is required to collect 15% New Zealand GST on all orders valued at NZ$1,000 or less imported into New Zealand.

If you would like to return an order:

  • Contact us to receive return instructions and address.
  • Ship us the returned item(s) with the original packaging, including any associated free products or gifts along with the returned order. Please allow 1 to 2 weeks for receipt of the return at our office.
  • Drop your package in the mailbox or at a New Zealand Post location. but a return fee will be deducted from your refund. 
  • We will email you when your return is processed.
  • Once we have received your package, your refund will be issued in the original payment method within 5 to 7 business days. Any store credit used will populate back to your account immediately. Unfortunately, we are unable to refund any applicable duties and taxes from international orders.

Exchanges :

We are unable to offer exchanges, but we are glad to assist you in returning your order and completing a new order for the new item(s) you want.



 

All Other Countries :

Method Economy Standard Express*
Shipping Fee Check out Calculate Check out Calculate Check out Calculate
Delivery Time Arrives in 10-12 business days Arrives in 7-10 business days Arrives in 5-7 business days
Customer pays duties and taxes Yes Yes Yes

 

Please note, return delivery fees are the responsibility of the customer.

 

Due to COVID-19 restrictions, we are temporarily unable to deliver to some countries and restrictions, Economy and Standard Shipping may not be available for some locations at this time.

Express Shipping is NOT available to the following countries:

Sao Tome and Principe, South Africa, Bangladesh, Brunei Darussalam, China, Cook Islands, Fiji, French Polynesia, Kazakhstan, New Caledonia, Niue, Palau, Papua New Guinea, Samoa, Solomon Islands, Timor-Leste, Vanuatu, Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Bermuda, British Virgin Islands, Cayman Islands, Dominica, Grenada, Jamaica, Netherlands Antilles, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Trinidad and Tobago, Turks and Caicos Islands, Argentina, Belize, Bolivia, Brazil, Falkland Islands, Guyana, Paraguay, Suriname, Uruguay, Albania, Belarus, Bosnia and Herzegovina, Croatia, Cyprus, Faroe Islands, Gibraltar, Greenland, Iceland, Isle of Man, Macedonia, Malta, Montenegro, Russian Federation, Saint Pierre and Miquelon, Serbia, Ukraine, Armenia, Azerbaijan, Jordan, Lebanon, Qatar, United Arab Emirates & Mexico.

 

 

Returns and Exchange Policy :

Returns :

If you are less than completely satisfied with your purchase, you may return your order within 30 days (from the delivery date) for a refund. We regret that we are unable to cover return shipping costs or refund the original shipping and duties charges unless the return was due to our error.

Products must be returned in new condition.

If your product arrived either damaged or defective, please contact us right away.

If you would like to return an order:

  1. Contact us to receive return instructions and address.

  2. Ship us the returned item(s) with the original packaging, including any associated free products or gifts along with the returned order. Please allow 1 to 2 weeks for receipt of the return at our office.

  3. Once we have received your package, your refund will be issued in the original payment method within 5 to 7 business days. Any store credit used will populate back to your account immediately. Unfortunately, we are unable to refund any applicable duties and taxes from international orders.

Please note, return delivery fees are the responsibility of the customer.

Exchanges :

We are unable to offer exchanges, but we are glad to assist you in returning your order and completing a new order for the new item(s) you want.